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My Fair Lending! The Bottom Line on Fair Lending Laws

Over the weekend, I happened across the old classic movie/musical, “My Fair Lady” (1964) starring Audrey Hepburn as Eliza...

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Tags: Consumer Complaints, The Bottom Line, Fair Lending

Introducing your Greatest Asset… The Chief Compliance Officer

If you have been keeping up with the last few issues of The Bottom Line, you may have seen a theme evolving—and if you guessed...

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Tags: The Bottom Line

The Bottom Line on RESPA and Brand Protection

Let’s Get Some RESPA….

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Tags: Mortgage, Consumer Protection, RESPA, The Bottom Line

Hear From CCOs, State Regulators at COMPLY Summit

We're excited to announce the COMPLY Summit agenda which covers the most pressing topics facing our industry today in...

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Tags: COMPLY Conference

The Bottom Line on Consumer Protection in 2021

Out with the Old…

The new year is often a time of reflection and some of us even make a resolution or two so that we can...

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Tags: Consumer Protection, The Bottom Line

Best of 2020: Our Most Sought-After Content

Are you looking to lay the groundwork for a successful 2021? We’ve got you covered. 

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Tags: Thought Leadership

The Bottom Line on Brand Protection During COVID

I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the...

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Tags: Brand Management, COVID-19, The Bottom Line

Looking Ahead to 2021: What Can Consumer Complaints Tell Us?

As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to...

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Tags: Consumer Complaints, Consumer Complaint Series

Social Media Images: Your Compliance Blindspot? [And the Solution]

There is an infinite amount of content shared across social media channels every single day. Every minute, there are 456,000...

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Tags: Product, Social Media


An analysis of consumer complaints and the risk signals that they present for financial institutions