Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Compliance for Financial Services in the Era of a Biden Administration

With the announcement of Joe Biden as the President-Elect, many are wondering, what does that mean for the world of compliance...


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Tags: Regulatory Compliance

Four Safety Practices And Resources Compliance Leaders Should Use Right Now

This article was originally published on Forbes. 

As our country has slowly begun to reopen, organizations both large and...


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Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

Helpful Resources On The Election’s Impact on Regulatory Compliance and the Financial Services Industry

As the 2020 election continues and we wait for a final call of who will be our president for the next four years, what lies...


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Tags: Regulatory Compliance, Consumer Protection

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

Gearing Up to Buckle Down: How Election Results Could Affect Compliance

With election results soon to come, compliance officers around the country are bracing for a potential shake-up should a...


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Tags: Regulatory Compliance, CFPB

The OCC's “True Lender” Final Rule

This week, the Office of the Comptroller of the Currency (OCC) finalized a rule that determines who is considered the “true...


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Tags: Regulatory Compliance, OCC, Banking

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report