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7 Helpful Resources for Understanding & Complying with UDAAPs

We've gathered helpful resources for continued learning on UDAAPs (Unfair, Deceptive or Abusive Acts or Practices) and how best to comply.

“Unfair, Deceptive or Abusive Acts or Practices” or “UDAAPs” can often be difficult for compliance leaders to identify, understand or interpret due to its broad definitions, short history of interpretive case law and overlap with several consumer protection laws and regulations.

According to the Consumer Financial Protection Bureau (CFPB), UDAAPs can cause significant financial injury to consumers, erode consumer confidence and undermine fair competition in the financial marketplace.

Recently, the CFPB held a symposium on the topic of UDAAPs that included academic experts, industry participants and other enforcement agencies. The purpose of the first session was to discuss the parameters of the term "abusive," as the CFPB is considering "rulemaking or other activities" to clarify the scope and meaning of "abusive acts or practices."

In that light, we’ve gathered together 7 resources found to be the most helpful for continued learning on UDAAPs and how best to comply.


1 | CFPB Examination Procedures - Unfair, Deceptive or Abusive Acts or Practices
The CFPB’s examination procedures provide general guidance on the principles of UDAAP, assessing your risk, how to identify UDAAPs and understanding its overlap with other consumer protection statutes.

2 | CFPB Bulletin - Prohibition of Unfair, Deceptive or Abusive Acts or Practices in the Collection of Consumer Debts
A bulletin from the CFPB that clarifies the contours of the obligation to comply with UDAAPs in the context of collecting consumer debts.

3 | The Federal Trade Commission Act, Section 5: Unfair or Deceptive Acts or Practices
Section 5 of the Federal Trade Commission Act outlines the standards that will be considered by the agencies as they carry out their responsibility to enforce the prohibitions against UDAAPs.

4 | CFPB Symposium - Abusive Acts or Practices
Watch the CFPB’s full symposium to learn different perspectives on how legal and policy experts define “abusive acts and practices” under UDAAP. Until recently, the meaning of “abusive” has been less clearly defined than the meaning of “unfair” and “deceptive”, both of which are outlined in Section 5 of the Federal Trade Commission Act (referenced above).

5 | UDAAP Enforcement Database
Check out this database from Davis Wright Tremaine LLP that compiles UDAAP enforcement actions by regulatory agencies that include allegations of unfair, deceptive or abusive acts or practices in connection with consumer financial products.

6 | Unfair, Deceptive or Abusive Acts or Practices
Use this resource from the American Bankers Association as a quick reference for the basics of what UDAAP is, recent developments, articles, speeches and additional information.

7 | When the States Come Knockin': Doing Business in an Era of Increasing State AG Enforcement
This webinar from Venable LLP includes discussions around what UDAAP is, as well as a discussion on how it’s enforced differently from state to state.



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Claire Milazzo, VP of Marketing

As Vice President of marketing, Claire oversees the company’s customer marketing, lead generation marketing, content strategy, events ​and corporate communications efforts. Claire has over 25 years of experience in media sales and marketing. Outside of work Claire loves to spend time with her family at the beach and soccer games.

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