Karen has been a part of the PerformLine family for nearly 6 years. Throughout her career she has taken up many roles in analytics, quality assurance and most recently, project delivery as she embarks in her new role as Director of Application Delivery. Karen loves to spend time with her husband and two young children. When there is downtime at home, you will find her knitting or planning her family's next getaway.
An analysis of consumer complaints and the risk signals that they present for financial institutions