Michael Gibney

As a Client Solutions Architect, Mike has the pleasure of working across the PerformLine organization as a technical advisor to sales, strategic planner in client onboarding, and special projects manager alongside client success to maximize our clients' ROI throughout their entire lifecycle. In his free time, Mike can be found on one of his many bicycles or summiting a high altitude peak.

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


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Tags: Thought Leadership, Mortgage, Risk Management,

Solving Your 5 Biggest Performance Management Challenges in Your Call Center [GUIDE]

Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...


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Tags: Product, Thought Leadership, Performance Management,

Using Automated Compliance Monitoring to Protect Service Members

Nothing makes the Business Intelligence team at PerformLine think of the Fourth of July more than fireworks, grilling, and ...


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Tags: Regulatory Compliance, Thought Leadership

Automating CIP Compliance Monitoring In Your Call Center

Are all of your call center agents compliant with AML and KYC compliance regulations stipulated by The USA Patriot Act across...


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Tags: Product, Regulatory Compliance

Discover Untold QA Secrets to Better Call Center Monitoring

Go "Behind the Curtain of Contact Center Monitoring" at COMPLY2015. We've gathered a group of experts to discuss the common...


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Tags: Product, Thought Leadership, COMPLY Conference

3 Ways Your Contact Center Agents Can Protect Your Brand

A reputable company’s brand takes years to build.  Protecting that brand requires the focus, energy, and commitment of the...


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Tags: Regulatory Compliance, Thought Leadership

The Good, The Bad and the MISSED Opportunities in Contact Center QA

I was at a contact center conference in February in sunny Orlando, the self-professed “Most Magical Place on Earth.” 

My first...


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Tags: Thought Leadership

3 Pieces of Advice from a Contact Center Industry Veteran

It’s no secret that non-compliant and otherwise poor customer interactions can be easily overlooked in any channel. Personal...


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Tags: Thought Leadership

Download our guide

Download this guide to learn what every company should know to reduce exposure to Unfair, Deceptive or Abusive Acts and Practices (UDAAPs) and other common compliance violations.

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