Posts by

Michael Gibney

Mike works closely with PerformLine's call center monitoring clients as a Business Intelligence Manager. In doing so, he helps clients uncover hidden information in their call centers and surface it with actionable reporting and analytics. In his free time, Mike can be found on one of his many bicycles or summiting a high altitude peak.

Using Automated Compliance Monitoring to Protect Service Members

Nothing makes the Business Intelligence team at PerformLine think of the Fourth of July more than fireworks, grilling, and data. More specifically, the CFPB database and its tens of thousands of complaints submitted by military service members.

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Michael Gibney on July 03, 2019   Regulatory ComplianceThought Leadership

Automating CIP Compliance Monitoring In Your Call Center

Are all of your call center agents compliant with AML and KYC compliance regulations stipulated by The USA Patriot Act across all their phone communications? Is there a possible compliance gap within your organization?   What would you be able to surface if you could listen to ...

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Michael Gibney on December 05, 2018   ProductRegulatory Compliance

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