As a Client Solutions Architect, Mike has the pleasure of working across the PerformLine organization as a technical advisor to sales, strategic planner in client onboarding, and special projects manager alongside client success to maximize our clients' ROI throughout their entire lifecycle. In his free time, Mike can be found on one of his many bicycles or summiting a high altitude peak.
![The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]](https://blog.performline.com/hubfs/PL%20Blog%20header-COVID-Infographic-1600x900.jpg)
Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...
Tags: Thought Leadership, Mortgage, Risk Management,
Are all of your call center agents compliant with AML and KYC compliance regulations stipulated by The USA Patriot Act across...
Tags: Product, Regulatory Compliance
Go "Behind the Curtain of Contact Center Monitoring" at COMPLY2015. We've gathered a group of experts to discuss the common...
A reputable company’s brand takes years to build. Protecting that brand requires the focus, energy, and commitment of the...
I was at a contact center conference in February in sunny Orlando, the self-professed “Most Magical Place on Earth.”
My first...
Tags: Thought Leadership
It’s no secret that non-compliant and otherwise poor customer interactions can be easily overlooked in any channel. Personal...
Tags: Thought Leadership
Download this guide to learn what every company should know to reduce exposure to Unfair, Deceptive or Abusive Acts and Practices (UDAAPs) and other common compliance violations.
![Solving Your 5 Biggest Performance Management Challenges in Your Call Center [GUIDE]](https://blog.performline.com/hubfs/PL-Newsletter-2020-Mar-600x400-x2-v2.png)
