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Paul Monticello

Paul is a seasoned executive with an extensive background in sales. Paul helps PerformLine foster partnerships with organizations looking to protect their brand and consumers alike. Paul is a Yankees fan and enjoys exercising daily and snowboarding in the winter.

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...

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Tags: Regulatory Compliance, Mortgage, CFPB,

The Performance Metrics You Should Be Looking At In Your Call Center

Effective and attentive communication is an essential aspect to the relationship between a call center rep and a customer or...

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Tags: Performance Management, Call Center, Brand Management

What Is Call Center Compliance?

Call center compliance means that your organization’s agents and third parties are abiding by the laws and regulations set...

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Tags: Product, Regulatory Compliance, TCPA,

5 Best Practices for UDAAP Compliance [GUIDE]

After the 2008 financial crisis, regulators put new laws in place to protect consumers and help them regain confidence in...

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Tags: Regulatory Compliance, UDAAP, Risk Management

Social Media in Banking and The Compliance Risks That Come Along With It

With the ability to easily reach billions of consumers across the globe, social media is becoming one of the largest platforms...

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Tags: Regulatory Compliance, Social Media, Risk Management,

The CFPB Releases 50-State Complaint Snapshot Report

The Consumer Financial Protection Bureau (previously the Bureau of Consumer Financial Protection) has been collecting,...

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Tags: Complaint Management, Risk Management, Consumer Complaints

Life, Lady Liberty and the Pursuit of Happy Consumers; Hello NYDFS

Since 2011, the Consumer Financial Protection Bureau (CFPB) has been working to provide guidance to businesses to help reduce...

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Tags: Regulatory Compliance, Consumer Protection, Regulators

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Download this guide to learn what every company should know to reduce exposure to Unfair, Deceptive or Abusive Acts and Practices (UDAAPs) and other common compliance violations.