Subscribe to our blog

Paul Monticello

Paul is a seasoned executive with an extensive background in sales. Paul helps PerformLine foster partnerships with organizations looking to protect their brand and consumers alike. Paul is a Yankees fan and enjoys exercising daily and snowboarding in the winter.

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial Protection...


( read )

Tags: Regulatory Compliance, Mortgage, CFPB,

The Performance Metrics You Should Be Looking At In Your Call Center

Effective and attentive communication is an essential aspect to the relationship between a call center rep and a customer or pr...


( read )

Tags: Performance Management, Call Center, Brand Management

What Is Call Center Compliance?

Call center compliance means that your organization’s agents and third parties are abiding by the laws and regulations set fort...


( read )

Tags: Product, Regulatory Compliance, TCPA,

5 Best Practices for UDAAP Compliance [GUIDE]

After the 2008 financial crisis, regulators put new laws in place to protect consumers and help them regain confidence in Finan...


( read )

Tags: Regulatory Compliance, UDAAP, Risk Management

Social Media in Banking and The Compliance Risks That Come Along With It

With the ability to easily reach billions of consumers across the globe, social media is becoming one of the largest platforms ...


( read )

Tags: Regulatory Compliance, Social Media, Risk Management,

The CFPB Releases 50-State Complaint Snapshot Report

The Consumer Financial Protection Bureau (previously the Bureau of Consumer Financial Protection) has been collecting, investig...


( read )

Tags: Complaint Management, Risk Management, Consumer Complaints

Life, Lady Liberty and the Pursuit of Happy Consumers; Hello NYDFS

Since 2011, the Consumer Financial Protection Bureau (CFPB) has been working to provide guidance to businesses to help reduce U...


( read )

Tags: Regulatory Compliance, Consumer Protection, Regulators

Get the 2021 Complaint Risk Signal Report

An analysis of consumer complaints submitted to the CFPB and the risk signals they present for financial institutions.

2020-consumer-complaints-report