If you need help implementing new compliance procedures or want to automate your compliance process so that regulatory changes don't slow your program down, contact PerformLine to learn how to mitigate your regulatory risk.

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...

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Tags: Mortgage, Complaint Management, COVID-19,

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...

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Tags: Complaint Management, COVID-19, Consumer Complaints,

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...

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Tags: Regulatory Compliance, CFPB, Consumer Protection,

Helpful Resources On The Election’s Impact on Regulatory Compliance and the Financial Services Industry

As the 2020 election continues and we wait for a final call of who will be our president for the next four years, what lies...

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Tags: Regulatory Compliance, Consumer Protection

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...

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Tags: CFPB, FTC, Complaint Management,

Gearing Up to Buckle Down: How Election Results Could Affect Compliance

With election results soon to come, compliance officers around the country are bracing for a potential shake-up should a...

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Tags: Regulatory Compliance, CFPB

Documents, Data, and Risk Management: Insights from Microsoft and PwC

In a recent COMPLY Summit Series event, we were joined by Alan Gibson, Assistant General Counsel of Compliance and Ethics at...

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Tags: Risk Management, Compliance Monitoring, Documents,

11 Best Practices for Marketing Compliance

Ensuring marketing compliance is as important as ever in today’s highly-regulated world, especially for those in the financial...

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Tags: Marketing Compliance

Prevention, Detection, and Remediation: CFTC’s Compliance Guidance

On September 10th, the Commodity Futures Trading Commission (CFTC) issued new guidance for financial institutions on the...

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Tags: Regulatory Compliance, Consumer Protection, Risk Management,


An analysis of consumer complaints and the risk signals that they present for financial institutions