Discover Untold QA Secrets to Better Call Center Monitoring

By Michael Gibney
May 14, 2015

Restaurant_Call_Center_IconGo "Behind the Curtain of Contact Center Monitoring" at COMPLY2015. We've gathered a group of experts to discuss the common and sometimes overlooked QA challenges contact centers face - from getting recordings that are of a certain quality and recency threshold to be actionable, to knowing how to teach the volume that automation brings to continue to narrow down what really needs to be listened to.

You'll also get a 'behind the scenes' look specifically into PerformMatch Contact Center Monitoring and how to best use the service and platform to overcome these common contact center challenges, and how specifically to customize these tactics to your unique QA needs, to achieve so much gained QA efficiency that the ultimate goal of 100% QA coverage is met.

Panelists Include:
Aja Baxter - General Counsel, Education Dynamics
Kristen Freer - VP Contact Center, PerformLine
Matt King - VP Customer Success, RAMP

Whether you have an internal contact center, BPO, third party live transfer, or you're a contact center vendor, you can't afford to miss this discussion. Catch up on all the sessions you might have missed at COMPLY2015 in our Content Library with full on-demand session videos, presentations, demos and more.

Registration for the COMPLY Virtual Summit is OPEN! Don't miss the biggest RegTech & Compliance Conference of the year on February 4, March 25, and May 10 virtually.
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Tags: Product, Thought Leadership, COMPLY Conference


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