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How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while...

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Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

Are We There Yet? Pushing for Equity…

In my last blog, I shared some thoughts around Fair Lending Laws, as it applies to Equity and Equality. In that post, I shared...

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Tags: Regulatory Compliance, Fair Lending

The Bottom Line on Equality vs. Equity

"Equality" is defined as the state of being equal, while "Equity" is defined as the state of being fair.  Now, don’t get me...

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Tags: Regulatory Compliance, Fair Lending

State AGs and Consumer Protection: What’s On Their Agendas

Last month, we were joined at COMPLY Summit by leaders from the New York State Department of Financial Services, Pennsylvania...

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Tags: Regulatory Compliance, COMPLY Conference, State Attorneys General

Social Media Compliance Monitoring for Loan Officers

Now more than ever it’s critical for mortgage lenders to have a social media presence in order to connect with prospective...

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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Compliance Monitoring,

2021: An Outlook from Chief Compliance Officers and General Counsels

The first event of COMPLY Summit on February 4th was full of industry experts who shared their insights on the current state...

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Tags: Regulatory Compliance, COMPLY Conference

My Fair Lending! The Bottom Line on Fair Lending Laws

Over the weekend, I happened across the old classic movie/musical, “My Fair Lady” (1964) starring Audrey Hepburn as Eliza...

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Tags: Consumer Complaints, The Bottom Line, Fair Lending

Introducing your Greatest Asset… The Chief Compliance Officer

If you have been keeping up with the last few issues of The Bottom Line, you may have seen a theme evolving—and if you guessed...

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Tags: The Bottom Line

The Bottom Line on RESPA and Brand Protection

Let’s Get Some RESPA….

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Tags: Mortgage, Consumer Protection, RESPA, The Bottom Line


An analysis of consumer complaints and the risk signals that they present for financial institutions