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In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...
Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...
Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
With the announcement of Joe Biden as the President-Elect, many are wondering, what does that mean for the world of compliance...
Tags: Regulatory Compliance
This article was originally published on Forbes.
As our country has slowly begun to reopen, organizations both large and...
Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring
Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...
Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series
As the 2020 election continues and we wait for a final call of who will be our president for the next four years, what lies...
In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...
Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series
With election results soon to come, compliance officers around the country are bracing for a potential shake-up should a...
Tags: Regulatory Compliance, CFPB
This week, the Office of the Comptroller of the Currency (OCC) finalized a rule that determines who is considered the “true...
Tags: Regulatory Compliance, OCC, Banking
An analysis of consumer complaints and the risk signals that they present for financial institutions