Since the Fyre Festival scandal back in 2017, influencers and the companies using them have been under increased scrutiny by regulators. The Federal Trade Commission (FTC) has since released endorsement guides and Disclosures 101 for Social Media Influencers to provide guidance ...
Gianna Barrere on April 29, 2020 Regulatory ComplianceSocial MediaSocial Media Compliance SeriesRisk ManagementEndorsements
Posts on social media made by an employee could be viewed by the public as reflecting the financial institution’s official policies, or may otherwise reflect poorly on the financial institution, depending on the form and content of the communications (FFIEC). In other words, ...
Gianna Barrere on April 22, 2020 Regulatory ComplianceSocial MediaSocial Media Compliance SeriesRisk Management
Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call center is where your prospects turn into customers and where customers turn to you for help when they need it. In order to manage a successful call center ...
Michael Gibney on April 20, 2020 ProductThought LeadershipPerformance ManagementCall Center
According to Federal Financial Institutions Examination Council (FFIEC)’s supervisory guidance on social media, financial institutions “should have a risk management program that allows it to identify, measure, monitor, and control the risks related to social media.” This ...
Gianna Barrere on April 15, 2020 Regulatory ComplianceSocial MediaSocial Media Compliance SeriesRisk Management
Social media compliance isn’t all focused on endorsements and reviews – financial institutions must ensure that their accounts and posts do not violate any of the applicable regulations specific to their financial product or service. Here are a few regulations outlined in the ...
Gianna Barrere on April 08, 2020 Regulatory ComplianceTCPATILAFDCPASocial MediaRESPASocial Media Compliance Series
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