Effective and attentive communication is an essential aspect to the relationship between a call center rep and a customer or prospect. Behind every call is a real person looking for guidance or a solution to a problem. Your reps should be equipped with the tools and skills ...
Paul Monticello on March 05, 2020 Contact CenterPerformance Management
Our recent analysis of the Consumer Financial Protection Bureau (CFPB)'s Consumer Complaint Database and their enforcement actions uncovered key observations and trends that can help organizations mitigate their risk and head off potential investigations. These valuable insights ...
Claire Milazzo, VP of Marketing on February 20, 2020 Regulatory ComplianceCFPBConsumer ProtectionCredit ReportingComplaint Management
COMPLY is returning for its 6th year this year on May 5-6 in NYC. As the preeminent Compliance, Risk & RegTech conference, we pride ourselves on filling the stage with the most knowledgeable and accomplished leaders in the space. With expert regulators, compliance and risk ...
Gianna Barrere on February 13, 2020 Regulatory ComplianceThought LeadershipCOMPLY ConferenceConsumer Protection
Different forms of messaging, such as text messages and chat boxes, are subject to regulation and enforcement by government regulators just as much as any other consumer communication channels. Similar regulations apply to text messaging as they do to call centers, including the ...
Jason Krumenaker on February 06, 2020 ProductRegulatory ComplianceTCPAConsumer Protection
The CFPB recently announced a new policy regarding the prohibition on abusive acts or practices which outlines a common-sense framework on how the Bureau intends to apply the “abusiveness” standard in supervision and enforcement matters. As part of the Dodd-Frank Act, its ...
John Zanzarella, VP of Sales on January 30, 2020 ProductRegulatory ComplianceUDAAPCFPBConsumer Protection
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