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Hear From CCOs, State Regulators at COMPLY Summit

We're excited to announce the COMPLY Summit agenda which covers the most pressing topics facing our industry today in...

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Tags: COMPLY Conference

The Bottom Line on Consumer Protection in 2021

Out with the Old…

The new year is often a time of reflection and some of us even make a resolution or two so that we can...

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Tags: Consumer Protection, The Bottom Line

Best of 2020: Our Most Sought-After Content

Are you looking to lay the groundwork for a successful 2021? We’ve got you covered. 

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Tags: Thought Leadership

The Bottom Line on Brand Protection During COVID

I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the...

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Tags: Brand Management, COVID-19, The Bottom Line

Looking Ahead to 2021: What Can Consumer Complaints Tell Us?

As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to...

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Tags: Consumer Complaints, Consumer Complaint Series

Social Media Images: Your Compliance Blindspot? [And the Solution]

There is an infinite amount of content shared across social media channels every single day. Every minute, there are 456,000...

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Tags: Product, Social Media

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection

Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...

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Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection

Military Complaints Are Down, Regulatory Scrutiny Is Up

Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...

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Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...

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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series


An analysis of consumer complaints and the risk signals that they present for financial institutions