How Mortgage Servicers Can Prepare to Avoid Foreclosures
April 13, 2021

How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while...


( read more )

Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

Are We There Yet? Pushing for Equity…
April 9, 2021

Are We There Yet? Pushing for Equity…

In my last blog, I shared some thoughts around Fair Lending Laws, as it applies to Equity and Equality. In that post, I shared...


( read more )

Tags: Regulatory Compliance, The Bottom Line, Fair Lending

The Bottom Line on Equality vs. Equity
March 26, 2021

The Bottom Line on Equality vs. Equity

"Equality" is defined as the state of being equal, while "Equity" is defined as the state of being fair.  Now, don’t get me...


( read more )

Tags: Regulatory Compliance, Fair Lending

State AGs and Consumer Protection: What’s On Their Agendas
March 22, 2021

State AGs and Consumer Protection: What’s On Their Agendas

Last month, we were joined at COMPLY Summit by leaders from the New York State Department of Financial Services, Pennsylvania...


( read more )

Tags: Regulatory Compliance, COMPLY Conference, State Attorneys General

Social Media Compliance Monitoring for Loan Officers
March 19, 2021

Social Media Compliance Monitoring for Loan Officers

Now more than ever it’s critical for mortgage lenders to have a social media presence in order to connect with prospective...


( read more )

Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Compliance Monitoring,

2021: An Outlook from Chief Compliance Officers and General Counsels
March 9, 2021

2021: An Outlook from Chief Compliance Officers and General Counsels

The first event of COMPLY Summit on February 4th was full of industry experts who shared their insights on the current state...


( read more )

Tags: Regulatory Compliance, COMPLY Conference

My Fair Lending! The Bottom Line on Fair Lending Laws
February 19, 2021

My Fair Lending! The Bottom Line on Fair Lending Laws

Over the weekend, I happened across the old classic movie/musical, “My Fair Lady” (1964) starring Audrey Hepburn as Eliza...


( read more )

Tags: Consumer Complaints, The Bottom Line, Fair Lending

Introducing your Greatest Asset… The Chief Compliance Officer
February 2, 2021

Introducing your Greatest Asset… The Chief Compliance Officer

If you have been keeping up with the last few issues of The Bottom Line, you may have seen a theme evolving—and if you guessed...


( read more )

Tags: The Bottom Line

The Bottom Line on RESPA and Brand Protection
January 22, 2021

The Bottom Line on RESPA and Brand Protection

Let’s Get Some RESPA….


( read more )

Tags: Mortgage, Consumer Protection, RESPA, The Bottom Line

Get the 2021 Complaint Risk Signal Report

An analysis of consumer complaints submitted to the CFPB and the risk signals they present for financial institutions.
2020-consumer-complaints-report