What You Need to Know About Consumer Complaint Trends from the CFPB’s Database
February 20, 2020

What You Need to Know About Consumer Complaint Trends from the CFPB’s Database

Our recent analysis of the Consumer Financial Protection Bureau (CFPB)'s Consumer Complaint Database and their enforcement...


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Tags: Regulatory Compliance, CFPB, Consumer Protection,

Text Messages & Chat: What You Should Know About Compliance
February 6, 2020

Text Messages & Chat: What You Should Know About Compliance

Different forms of messaging, such as text messages and chat boxes, are subject to regulation and enforcement by government...


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Tags: Product, Regulatory Compliance, TCPA,

The CFPB’s New Guidance on UDAAP Abusive Standard and How To Best Comply
January 30, 2020

The CFPB’s New Guidance on UDAAP Abusive Standard and How To Best Comply

The CFPB recently announced a new policy regarding the prohibition on abusive acts or practices which outlines a common-sense...


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Tags: Regulatory Compliance, UDAAP, CFPB,

Email Marketing: Regulatory Compliance for Financial Institutions
January 28, 2020

Email Marketing: Regulatory Compliance for Financial Institutions

When you think of email compliance, you might think more about the “who” — as in, who you’re sending to, having the right...


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Tags: Product, Regulatory Compliance, Email Marketing

What Is Call Center Compliance?
January 15, 2020

What Is Call Center Compliance?

Call center compliance means that your organization’s agents and third parties are abiding by the laws and regulations set...


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Tags: Product, Regulatory Compliance, TCPA,

Sales Compliance: What Is It & Why Is It Important?
January 9, 2020

Sales Compliance: What Is It & Why Is It Important?

Sales compliance is ensuring that all of your organization’s sales communications follow the rules set by the government. Many...


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Tags: Regulatory Compliance, Thought Leadership, Risk Management

The Major Regulatory Agencies for Financial Institutions
January 3, 2020

The Major Regulatory Agencies for Financial Institutions

A regulatory agency is an organization that creates, oversees and enforces standards for specific fields of activities. For...


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Tags: Regulatory Compliance, CFPB, FTC,

Best of 2019: Our Most Popular Content
January 2, 2020

Best of 2019: Our Most Popular Content

Are you looking to lay the groundwork for a successful 2020? We’ve got you covered. Take a look back at PerformLine’s top...


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Tags: Regulatory Compliance, Social Media, Complaint Management,

The Key Regulations & Laws Compliance Professionals Should Know About
December 10, 2019

The Key Regulations & Laws Compliance Professionals Should Know About

When it comes to the financial services industry, there’s an endless number of regulations, requirements, guidelines, acts,...


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Tags: Regulatory Compliance, TCPA, UDAAP,

Download our guide

Download this guide to learn what every company should know to reduce exposure to Unfair, Deceptive or Abusive Acts and Practices (UDAAPs) and other common compliance violations.
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