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As part of our COMPLY Summit Series, we recently sat down with Richard Cordray, former Director of the Consumer Financial...
Tags: Thought Leadership, Mortgage, Consumer Protection, Risk Management, Call Center,
Since 2015, there has been a 104% increase in the number of deceptive marketing and advertising complaints in the Consumer...
Last week, during our virtual Client-Only Workshop, PerformLine had the honor of recognizing Priority Payment Systems with the...
Tags: Company News, COMPLY Conference
Traditionally, point-of-sale financing was offered to consumers for the purchase of big-ticket items, such as furniture,...
Tags: Regulatory Compliance, Point-Of-Sale, Regulation Z, Merchant Compliance
Along with regulatory risks, the Federal Financial Institutions Examination Council (FFIEC) highlights several areas of...
Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Endorsements
Since the Fyre Festival scandal back in 2017, influencers and the companies using them have been under increased scrutiny by...
Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Endorsements
Posts on social media made by an employee could be viewed by the public as reflecting the financial institution’s official...
Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Brand Management
Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...
Tags: Product, Thought Leadership, Performance Management, Call Center
According to Federal Financial Institutions Examination Council (FFIEC)’s supervisory guidance on social media, financial...
Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Compliance Monitoring
An analysis of consumer complaints and the risk signals that they present for financial institutions