NEWEST POST

What We've Been Up To At PerformLine

June 18, 2021   Read the Full Article »

 

Subscribe to our blog
PerformLine Leans In on Black Lives Matter
July 28, 2020

PerformLine Leans In on Black Lives Matter

Since the deaths of George Floyd, Ahmaud Arbery and Breonna Taylor that echoes so many other killings of Black people in...


( read more )

Tags: Regulatory Compliance, Thought Leadership, Anti-Discrimination, Company Culture, Black Lives Matter

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement
July 21, 2020

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...


( read more )

Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

Risk Management In Your Call Center: Compliance and Agent Performance
July 17, 2020

Risk Management In Your Call Center: Compliance and Agent Performance

Many decisions made within companies come down to the question of risk vs. reward. While taking some risks may bring a company...


( read more )

Tags: Regulatory Compliance, Performance Management, Risk Management, Call Center, Compliance Monitoring

Compliance Guidance: DOJ Asserts Middle Managers and Data Are Key to Success
July 9, 2020

Compliance Guidance: DOJ Asserts Middle Managers and Data Are Key to Success

As regulators focus more closely on consumer protection, compliance programs must be reevaluated to ensure they are effective,...


( read more )

Tags: Regulatory Compliance, Consumer Protection, Risk Management, Compliance Monitoring

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]
July 1, 2020

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


( read more )

Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19

What Makes Up A Robust & Effective Compliance Management System?
June 25, 2020

What Makes Up A Robust & Effective Compliance Management System?

During our virtual discussion with Richard Cordray, former Director of the CFPB, he shared his insights on a range of timely...


( read more )

Tags: Thought Leadership, Complaint Management, Risk Management, Lessons Learned from Former CFPB Director

RegTech: Institutionalizing Compliance & A Better Customer Experience
June 18, 2020

RegTech: Institutionalizing Compliance & A Better Customer Experience

RegTech is a critical tool for companies looking to mitigate their regulatory and reputational risk. RegTech acts as a...


( read more )

Tags: Thought Leadership, Risk Management, Lessons Learned from Former CFPB Director, Compliance Monitoring, RegTech

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process
June 11, 2020

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


( read more )

Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,

Mortgage Forbearance: The Challenges for Servicers and Consumers
June 4, 2020

Mortgage Forbearance: The Challenges for Servicers and Consumers

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


( read more )

Tags: Thought Leadership, Mortgage, Consumer Protection, Risk Management, Lessons Learned from Former CFPB Director,

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
2020-consumer-complaints-report