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Managing a Remote Workforce, Protecting Your Organization & Staying Compliant
May 28, 2020

Managing a Remote Workforce, Protecting Your Organization & Staying Compliant

As part of our COMPLY Summit Series, we recently sat down with Richard Cordray, former Director of the Consumer Financial...


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Tags: Thought Leadership, Mortgage, Consumer Protection, Risk Management, Call Center,

Why the CFPB Is Educating Servicemembers and Why That's Important for Financial Institutions
May 19, 2020

Why the CFPB Is Educating Servicemembers and Why That's Important for Financial Institutions

Since 2015, there has been a 104% increase in the number of deceptive marketing and advertising complaints in the Consumer...


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Tags: CFPB, Consumer Protection, Complaint Management

Priority Payment Systems Announced as the Winner of the 2020 Kraken Culture of Compliance Award
May 18, 2020

Priority Payment Systems Announced as the Winner of the 2020 Kraken Culture of Compliance Award

Last week, during our virtual Client-Only Workshop, PerformLine had the honor of recognizing Priority Payment Systems with the...


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Tags: Company News, COMPLY Conference

Compliance Obligations for Point-Of-Sale Lenders & Their Merchants [CHECKLIST]
May 14, 2020

Compliance Obligations for Point-Of-Sale Lenders & Their Merchants [CHECKLIST]

Traditionally, point-of-sale financing was offered to consumers for the purchase of big-ticket items, such as furniture,...


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Tags: Regulatory Compliance, Point-Of-Sale, Regulation Z, Merchant Compliance

The Reputational Risks of Social Media and How To Mitigate Them [PART 6]
May 6, 2020

The Reputational Risks of Social Media and How To Mitigate Them [PART 6]

Along with regulatory risks, the Federal Financial Institutions Examination Council (FFIEC) highlights several areas of...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Endorsements

How to Properly Disclose Endorsements On Social Media [PART 5]
April 29, 2020

How to Properly Disclose Endorsements On Social Media [PART 5]

Since the Fyre Festival scandal back in 2017, influencers and the companies using them have been under increased scrutiny by...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Endorsements

How to Ensure Employee Compliance on Social Media [PART 4]
April 22, 2020

How to Ensure Employee Compliance on Social Media [PART 4]

Posts on social media made by an employee could be viewed by the public as reflecting the financial institution’s official...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Brand Management

Solving Your 5 Biggest Performance Management Challenges in Your Call Center [GUIDE]
April 20, 2020

Solving Your 5 Biggest Performance Management Challenges in Your Call Center [GUIDE]

Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...


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Tags: Product, Thought Leadership, Performance Management, Call Center

How to Manage Social Media Marketing and Compliance In Financial Institutions [PART 3]
April 15, 2020

How to Manage Social Media Marketing and Compliance In Financial Institutions [PART 3]

According to Federal Financial Institutions Examination Council (FFIEC)’s supervisory guidance on social media, financial...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Compliance Monitoring

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
2020-consumer-complaints-report