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Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...
Tags: Product, Thought Leadership, Performance Management, Call Center
According to Federal Financial Institutions Examination Council (FFIEC)’s supervisory guidance on social media, financial...
Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Compliance Monitoring
Social media compliance isn’t all focused on endorsements and reviews – financial institutions must ensure that their accounts...
Tags: Regulatory Compliance, TCPA, TILA, FDCPA, Social Media,
Regulators understand the impact the COVID-19 pandemic is having on consumer and business alike. Federal regulators, including...
Tags: Product, Regulatory Compliance, Mortgage, CFPB, Consumer Protection,
During this unprecedented time, the safety of our staff, clients, colleagues and network is our main concern. But after...
Tags: Product, Regulatory Compliance, Thought Leadership, Consumer Protection, COVID-19
Social media continues to be one of the most powerful marketing channels used by companies today and shows no signs of slowing...
Tags: Regulatory Compliance, Thought Leadership, Social Media, FTC, Advertising,
There has been a huge response by federal and state governments to protect consumers, businesses and the economy during...
Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,
With the challenging situation many organizations are finding themselves in regarding COVID-19, it’s important to protect...
Tags: Regulatory Compliance, Consumer Protection, Regulators, Compliance Monitoring, COVID-19
An analysis of consumer complaints and the risk signals that they present for financial institutions