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What You Need to Know About Consumer Complaint Trends from the CFPB’s Database

Our recent analysis of the Consumer Financial Protection Bureau (CFPB)'s Consumer Complaint Database and their enforcement...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Credit Reporting, Complaint Management,

Text Messages & Chat: What You Should Know About Compliance

Different forms of messaging, such as text messages and chat boxes, are subject to regulation and enforcement by government...


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Tags: Product, Regulatory Compliance, TCPA, Consumer Protection, Brand Management

The CFPB’s Guidance on UDAAP Abusive Standard & How To Best Comply

The CFPB's policy regarding the prohibition on abusive acts or practices outlines a common-sense framework on how the Bureau...


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Tags: Regulatory Compliance, UDAAP, CFPB, Consumer Protection

Email Marketing: Regulatory Compliance for Financial Institutions

When you think of email compliance, you might think more about the “who” — as in, who you’re sending to, having the right...


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Tags: Product, Regulatory Compliance, Email Marketing

What Is Call Center Compliance?

Call center compliance means that your organization’s agents and third parties are abiding by the laws and regulations set...


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Tags: Product, Regulatory Compliance, TCPA, Call Center, Compliance Monitoring

Sales Compliance: What Is It & Why Is It Important?

Sales compliance is ensuring that all of your organization’s sales communications follow the rules set by the government. Many...


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Tags: Regulatory Compliance, Thought Leadership, Risk Management

The Major Regulatory Agencies for Financial Institutions

A regulatory agency is an organization that creates, oversees and enforces standards for specific fields of activities. For...


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Tags: Regulatory Compliance, CFPB, FTC, FINRA, SEC,

Best of 2019: Our Most Popular Content

Are you looking to lay the groundwork for a successful 2020? We’ve got you covered. Take a look back at PerformLine’s top...


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Tags: Regulatory Compliance, Social Media, Complaint Management, Regulators, Risk Management,

The Key Regulations & Laws Compliance Professionals Should Know About

When it comes to the financial services industry, there’s an endless number of regulations, requirements, guidelines, acts,...


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Tags: Regulatory Compliance, TCPA, UDAAP, CARD Act, Dodd-Frank,

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

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