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I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the...
Tags: Brand Management, COVID-19, The Bottom Line
Posts on social media made by an employee could be viewed by the public as reflecting the financial institution’s official...
Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Brand Management
Our recent analysis of the Consumer Financial Protection Bureau (CFPB)'s Consumer Complaint Database and their enforcement...
Tags: Regulatory Compliance, CFPB, Consumer Protection, Credit Reporting, Complaint Management,
Different forms of messaging, such as text messages and chat boxes, are subject to regulation and enforcement by government...
Tags: Product, Regulatory Compliance, TCPA, Consumer Protection, Brand Management
Are you looking to lay the groundwork for a successful 2020? We’ve got you covered. Take a look back at PerformLine’s top...
Tags: Regulatory Compliance, Social Media, Complaint Management, Regulators, Risk Management,
It is no secret that Chief Marketing Officers have a lot of responsibilities on their plates. From creating, communicating,...
Tags: Advertising, Complaint Management, Risk Management, Endorsements, Compliance Monitoring,
An analysis of consumer complaints and the risk signals that they present for financial institutions