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Risk Management In Your Call Center: Compliance and Agent Performance

Many decisions made within companies come down to the question of risk vs. reward. While taking some risks may bring a company...

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Tags: Regulatory Compliance, Performance Management, Risk Management,

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...

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Tags: Thought Leadership, Mortgage, Risk Management,

Managing a Remote Workforce, Protecting Your Organization & Staying Compliant

As part of our COMPLY Summit Series, we recently sat down with Richard Cordray, former Director of the Consumer Financial...

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Tags: Thought Leadership, Mortgage, Consumer Protection,

Solving Your 5 Biggest Performance Management Challenges in Your Call Center [GUIDE]

Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...

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Tags: Product, Thought Leadership, Performance Management,

Mortgage Servicers and Verbal Loss Mitigation During COVID-19

Regulators understand the impact the COVID-19 pandemic is having on consumer and business alike. Federal regulators, including...

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Tags: Product, Regulatory Compliance, Mortgage,

The Performance Metrics You Should Be Looking At In Your Call Center

Effective and attentive communication is an essential aspect to the relationship between a call center rep and a customer or...

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Tags: Performance Management, Call Center, Brand Management

What Is Call Center Compliance?

Call center compliance means that your organization’s agents and third parties are abiding by the laws and regulations set...

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Tags: Product, Regulatory Compliance, TCPA,

Automating CIP Compliance Monitoring In Your Call Center

Are all of your call center agents compliant with AML and KYC compliance regulations stipulated by The USA Patriot Act across...

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Tags: Product, Performance Management, Call Center

Customer Story: The Quest for Complete Call Coverage to Reduce Risk

Risk from the unknown (or unmonitored in this case) can be unnerving, especially for a compliance team. Knowing that risk...

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Tags: Product, Performance Management, Call Center

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Download this guide to learn what every company should know to reduce exposure to Unfair, Deceptive or Abusive Acts and Practices (UDAAPs) and other common compliance violations.