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This article was originally published on Forbes.
As our country has slowly begun to reopen, organizations both large and...
Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring
Many decisions made within companies come down to the question of risk vs. reward. While taking some risks may bring a company...
Tags: Regulatory Compliance, Performance Management, Risk Management, Call Center, Compliance Monitoring
Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...
Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19
As part of our COMPLY Summit Series, we recently sat down with Richard Cordray, former Director of the Consumer Financial...
Tags: Thought Leadership, Mortgage, Consumer Protection, Risk Management, Call Center,
Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...
Tags: Product, Thought Leadership, Performance Management, Call Center
Regulators understand the impact the COVID-19 pandemic is having on consumer and business alike. Federal regulators, including...
Tags: Product, Regulatory Compliance, Mortgage, CFPB, Consumer Protection,
Call center compliance means that your organization’s agents and third parties are abiding by the laws and regulations set...
Tags: Product, Regulatory Compliance, TCPA, Call Center, Compliance Monitoring
Are all of your call center agents compliant with AML and KYC compliance regulations stipulated by The USA Patriot Act across...
Tags: Product, Performance Management, Call Center
An analysis of consumer complaints and the risk signals that they present for financial institutions