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Buy Now, Pay Later Issuers—Prepare for Regulation
September 17, 2021

Buy Now, Pay Later Issuers—Prepare for Regulation

The Consumer Financial Protection Bureau (CFPB or Bureau) recently published a blog post titled “Should you buy now and pay...


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Tags: TILA, CFPB, Point-Of-Sale, BNPL

Forbearance, Foreclosure, Eviction: Where We’re At & Where We’re Going
September 3, 2021

Forbearance, Foreclosure, Eviction: Where We’re At & Where We’re Going

The last several months have been an emotional roller coaster filled with so many ups and downs. For so many families that are...


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Tags: Mortgage, CFPB, The Bottom Line, Fair Lending

Fair Lending Compliance Requires a Strong Compliance Management System
August 25, 2021

Fair Lending Compliance Requires a Strong Compliance Management System

The focus on fair lending is more prominent now than ever. The Consumer Financial Protection Bureau (CFPB) recently reinforced...


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Tags: Mortgage, CFPB, Fair Lending

Fair Lending & Equity In The Housing Market
August 6, 2021

Fair Lending & Equity In The Housing Market

As the effects of the pandemic continue, many are still struggling to pay their rent and mortgages. With new moratoriums in...


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Tags: Mortgage, CFPB, The Bottom Line, Fair Lending

The Bottom Line on the CFPB + Consumer Complaints
July 14, 2021

The Bottom Line on the CFPB + Consumer Complaints

Across the news these days, you’re seeing the trend of consumer empowerment through education—telling consumers about their...


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Tags: Mortgage, CFPB, Consumer Complaints, The Bottom Line, Fair Lending

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]
November 12, 2020

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?
November 5, 2020

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

Gearing Up to Buckle Down: How Election Results Could Affect Compliance
November 2, 2020

Gearing Up to Buckle Down: How Election Results Could Affect Compliance

With election results soon to come, compliance officers around the country are bracing for a potential shake-up should a...


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Tags: Regulatory Compliance, CFPB

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement
July 21, 2020

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...


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Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

Get the 2021 Complaint Risk Signal Report

An analysis of consumer complaints submitted to the CFPB and the risk signals they present for financial institutions.
2020-consumer-complaints-report