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What is Consumer Protection? What Financial Institutions Should Know

What is Consumer Protection?

Consumer protection is the safeguarding of individuals from unfair, deceptive, abusive, or...


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Tags: UDAAP, Dodd-Frank, FTCA, CFPB, FTC,

BNPL: The Biggest Challenges of BNPL [Part 2]

This past October, PerformLine hosted a panel discussion at the Money20/20 USA conference with experts from Sezzle, Alliance...


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Tags: Regulatory Compliance, CFPB, BNPL, BNPL Top Takeaways Series

CFPB Consumer Complaint & Enforcement Trends [Free Risk Assessment]

Every year, we release our Complaint Risk Signal report that dives deep into consumer complaint data from the Consumer...


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Tags: CFPB, Risk Management, COVID-19, Consumer Complaints

Buy Now, Pay Later Issuers—Prepare for Regulation

The Consumer Financial Protection Bureau (CFPB or Bureau) recently published a blog post titled “Should you buy now and pay...


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Tags: TILA, CFPB, Point-Of-Sale, BNPL

Forbearance, Foreclosure, Eviction: Where We’re At & Where We’re Going

The last several months have been an emotional roller coaster filled with so many ups and downs. For so many families that are...


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Tags: Mortgage, CFPB, The Bottom Line, Fair Lending

Fair Lending Compliance Requires a Strong Compliance Management System

The focus on fair lending is more prominent now than ever. The Consumer Financial Protection Bureau (CFPB) recently reinforced...


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Tags: Mortgage, CFPB, Fair Lending

Fair Lending & Equity In The Housing Market

As the effects of the pandemic continue, many are still struggling to pay their rent and mortgages. With new moratoriums in...


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Tags: Mortgage, CFPB, The Bottom Line, Fair Lending

The Bottom Line on the CFPB + Consumer Complaints

Across the news these days, you’re seeing the trend of consumer empowerment through education—telling consumers about their...


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Tags: Mortgage, CFPB, Consumer Complaints, The Bottom Line, Fair Lending

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

Get the 2021 Complaint Risk Signal Report

An analysis of consumer complaints submitted to the CFPB and the risk signals they present for financial institutions.

2020-consumer-complaints-report