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The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


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Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,

Why the CFPB Is Educating Servicemembers and Why That's Important for Financial Institutions

Since 2015, there has been a 104% increase in the number of deceptive marketing and advertising complaints in the Consumer...


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Tags: CFPB, Consumer Protection, Complaint Management

Mortgage Servicers and Verbal Loss Mitigation During COVID-19

Regulators understand the impact the COVID-19 pandemic is having on consumer and business alike. Federal regulators, including...


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Tags: Product, Regulatory Compliance, Mortgage, CFPB, Consumer Protection,

Important Considerations for Financial Institutions During COVID-19

There has been a huge response by federal and state governments to protect consumers, businesses and the economy during...


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Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,

What You Need to Know About Consumer Complaint Trends from the CFPB’s Database

Our recent analysis of the Consumer Financial Protection Bureau (CFPB)'s Consumer Complaint Database and their enforcement...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Credit Reporting, Complaint Management,

The Major Regulatory Agencies for Financial Institutions

A regulatory agency is an organization that creates, oversees and enforces standards for specific fields of activities. For...


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Tags: Regulatory Compliance, CFPB, FTC, FINRA, SEC,

A Look at How the CFPB Is Promoting Innovation in the Financial Services Marketplace

Created just over a year ago, the Consumer Financial Protection Bureau’s (CFPB) Office of Innovation’s mission is to “promote...


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Tags: CFPB, Regulators, Innovation

4 Must-Do's to Meet the CFPB Code of Conduct

Since 2011, the Consumer Financial Protection Bureau (CFPB) has provided about $13.2 billion in relief to consumers from their...


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Tags: Regulatory Compliance, CFPB, Risk Management, Compliance Monitoring

Helpful Resources for Understanding & Complying with UDAAP

According to the Consumer Financial Protection Bureau (CFPB), Unfair, Deceptive or Abusive Acts or Practices (known as UDAAP),...


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Tags: Regulatory Compliance, UDAAP, CFPB, FTC

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report