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Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...
Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection
Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...
Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series
In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...
Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...
Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by the...
Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series
During our virtual discussion with Richard Cordray, former Director of the CFPB, he shared his insights on a range of timely...
Tags: Thought Leadership, Complaint Management, Risk Management, Lessons Learned from Former CFPB Director
As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...
Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,
Since 2015, there has been a 104% increase in the number of deceptive marketing and advertising complaints in the Consumer...
There has been a huge response by federal and state governments to protect consumers, businesses and the economy during COVID-19....
Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,