Hot Consumer Complaint Topics: Credit Reporting & Debt Collection
December 10, 2020

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection

Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...


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Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection

Military Complaints Are Down, Regulatory Scrutiny Is Up
December 3, 2020

Military Complaints Are Down, Regulatory Scrutiny Is Up

Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...


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Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]
November 24, 2020

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]
November 19, 2020

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?
November 5, 2020

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by the...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

What Makes Up A Robust & Effective Compliance Management System?
June 25, 2020

What Makes Up A Robust & Effective Compliance Management System?

During our virtual discussion with Richard Cordray, former Director of the CFPB, he shared his insights on a range of timely...


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Tags: Thought Leadership, Complaint Management, Risk Management, Lessons Learned from Former CFPB Director

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process
June 11, 2020

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


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Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,

Why the CFPB Is Educating Servicemembers and Why That's Important for Financial Institutions
May 19, 2020

Why the CFPB Is Educating Servicemembers and Why That's Important for Financial Institutions

Since 2015, there has been a 104% increase in the number of deceptive marketing and advertising complaints in the Consumer...


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Tags: CFPB, Consumer Protection, Complaint Management

Important Considerations for Financial Institutions During COVID-19
March 30, 2020

Important Considerations for Financial Institutions During COVID-19

There has been a huge response by federal and state governments to protect consumers, businesses and the economy during COVID-19....


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Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,