Subscribe to our blog

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection

Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...


( read more )

Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection

Military Complaints Are Down, Regulatory Scrutiny Is Up

Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...


( read more )

Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


( read more )

Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


( read more )

Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


( read more )

Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

What Makes Up A Robust & Effective Compliance Management System?

During our virtual discussion with Richard Cordray, former Director of the CFPB, he shared his insights on a range of timely...


( read more )

Tags: Thought Leadership, Complaint Management, Risk Management, Lessons Learned from Former CFPB Director

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


( read more )

Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,

Why the CFPB Is Educating Servicemembers and Why That's Important for Financial Institutions

Since 2015, there has been a 104% increase in the number of deceptive marketing and advertising complaints in the Consumer...


( read more )

Tags: CFPB, Consumer Protection, Complaint Management

Important Considerations for Financial Institutions During COVID-19

There has been a huge response by federal and state governments to protect consumers, businesses and the economy during...


( read more )

Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report