Compliance Challenges For Mortgage Servicers During COVID-19 [Report]
November 24, 2020

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]
November 19, 2020

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]
November 12, 2020

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?
November 5, 2020

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
2020-consumer-complaints-report