Looking Ahead to 2021: What Can Consumer Complaints Tell Us?
December 17, 2020

Looking Ahead to 2021: What Can Consumer Complaints Tell Us?

As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to give...


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Tags: Consumer Complaints, Consumer Complaint Series

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection
December 10, 2020

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection

Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...


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Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection

Military Complaints Are Down, Regulatory Scrutiny Is Up
December 3, 2020

Military Complaints Are Down, Regulatory Scrutiny Is Up

Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...


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Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]
November 24, 2020

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]
November 19, 2020

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]
November 12, 2020

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s Consumer...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?
November 5, 2020

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by the...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series