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As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to...
Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...
Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection
Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...
Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series
In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...
Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...
Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...
Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series
In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...
Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series
An analysis of consumer complaints and the risk signals that they present for financial institutions