Subscribe to our blog

Looking Ahead to 2021: What Can Consumer Complaints Tell Us?

As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to...


( read more )

Tags: Consumer Complaints, Consumer Complaint Series

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection

Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...


( read more )

Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection

Military Complaints Are Down, Regulatory Scrutiny Is Up

Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...


( read more )

Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


( read more )

Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


( read more )

Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...


( read more )

Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


( read more )

Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report