Compliance Challenges For Mortgage Servicers During COVID-19 [Report]
November 24, 2020

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]
November 19, 2020

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?
November 5, 2020

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

The CFPB Releases 50-State Complaint Snapshot Report
November 8, 2018

The CFPB Releases 50-State Complaint Snapshot Report

The Consumer Financial Protection Bureau (previously the Bureau of Consumer Financial Protection) has been collecting,...


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Tags: Complaint Management, Risk Management, Consumer Complaints

The FTC's Consumer Complaint Database: Now Interactive & More Accessible
October 25, 2018

The FTC's Consumer Complaint Database: Now Interactive & More Accessible

The Federal Trade Commission is serious in the regulation of service providers, vendors, marketers and advertisers in the...


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Tags: FTC, Consumer Complaints

Bureau of Consumer Financial Protection Semi-Annual Report
April 20, 2018

Bureau of Consumer Financial Protection Semi-Annual Report

Usually we all skim over the cover and opening letter of a report as fluff, but Mick Mulvaney in his first report as Acting...


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Tags: Regulatory Compliance, CFPB, Consumer Complaints

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
2020-consumer-complaints-report