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Every year, we release our Complaint Risk Signal report that dives deep into consumer complaint data from the Consumer Financial...
Tags: CFPB, Risk Management, COVID-19, Consumer Complaints
Across the news these days, you’re seeing the trend of consumer empowerment through education—telling consumers about their...
Tags: Mortgage, CFPB, Consumer Complaints, The Bottom Line, Fair Lending
Over the weekend, I happened across the old classic movie/musical, “My Fair Lady” (1964) starring Audrey Hepburn as Eliza...
As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to give...
Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...
Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection
Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...
Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series
In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...
Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...
Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by the...
Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series