Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

The CFPB Releases 50-State Complaint Snapshot Report

The Consumer Financial Protection Bureau (previously the Bureau of Consumer Financial Protection) has been collecting,...


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Tags: Complaint Management, Risk Management, Consumer Complaints

The FTC's Consumer Complaint Database: Now Interactive & More Accessible

The Federal Trade Commission is serious in the regulation of service providers, vendors, marketers and advertisers in the...


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Tags: FTC, Consumer Complaints

Bureau of Consumer Financial Protection Semi-Annual Report

Usually we all skim over the cover and opening letter of a report as fluff, but Mick Mulvaney in his first report as Acting...


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Tags: Regulatory Compliance, CFPB, Consumer Complaints

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report