CFPB Consumer Complaint & Enforcement Trends [Free Risk Assessment]

Every year, we release our Complaint Risk Signal report that dives deep into consumer complaint data from the Consumer Financial...


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Tags: CFPB, Risk Management, COVID-19, Consumer Complaints

The Bottom Line on the CFPB + Consumer Complaints

Across the news these days, you’re seeing the trend of consumer empowerment through education—telling consumers about their...


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Tags: Mortgage, CFPB, Consumer Complaints, The Bottom Line, Fair Lending

My Fair Lending! The Bottom Line on Fair Lending Laws

Over the weekend, I happened across the old classic movie/musical, “My Fair Lady” (1964) starring Audrey Hepburn as Eliza...


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Tags: Consumer Complaints, The Bottom Line, Fair Lending

Looking Ahead to 2021: What Can Consumer Complaints Tell Us?

As 2020 is coming to an end, we’re wrapping up this blog series by taking a look at the trends that shaped 2019 and 2020 to give...


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Tags: Consumer Complaints, Consumer Complaint Series

Hot Consumer Complaint Topics: Credit Reporting & Debt Collection

Credit reporting and debt collection continue to be some of the most-complained about consumer finance products—and both have...


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Tags: Credit Reporting, Complaint Management, Consumer Complaints, Consumer Complaint Series, Debt Collection

Military Complaints Are Down, Regulatory Scrutiny Is Up

Often required to move at a moment’s notice, work temporarily away from their families, or endure long deployments to another...


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Tags: Complaint Management, Consumer Complaints, Consumer Complaint Series

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by the...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series