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Every year, we release our Complaint Risk Signal report that dives deep into consumer complaint data from the Consumer Financial...
Tags: CFPB, Risk Management, COVID-19, Consumer Complaints
Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while they...
Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19
I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the most...
Tags: Brand Management, COVID-19, The Bottom Line
In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...
Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...
Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series
The COVID19 pandemic has upended nearly every aspect of life, including how companies interact with their customers, and how...
Tags: Regulatory Compliance, Thought Leadership, Consumer Protection, Innovation, RegTech,
Please note this article was published in 2020 and the information included may have since changed.
The COVID-19 pandemic has...
Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19
Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...
Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19
During this unprecedented time, the safety of our staff, clients, colleagues and network is our main concern. But after personal...
Tags: Product, Regulatory Compliance, Thought Leadership, Consumer Protection, COVID-19