CFPB Consumer Complaint & Enforcement Trends [Free Risk Assessment]

Every year, we release our Complaint Risk Signal report that dives deep into consumer complaint data from the Consumer Financial...


( read more )

Tags: CFPB, Risk Management, COVID-19, Consumer Complaints

How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while they...


( read more )

Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

The Bottom Line on Brand Protection During COVID

I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the most...


( read more )

Tags: Brand Management, COVID-19, The Bottom Line

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


( read more )

Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


( read more )

Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Tech Innovation & The Solve for Financial Institutions During A Crisis

The COVID19 pandemic has upended nearly every aspect of life, including how companies interact with their customers, and how...


( read more )

Tags: Regulatory Compliance, Thought Leadership, Consumer Protection, Innovation, RegTech,

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

Please note this article was published in 2020 and the information included may have since changed.

The COVID-19 pandemic has...


( read more )

Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


( read more )

Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19

Compliance Challenges & the Resources to Navigate COVID-19

During this unprecedented time, the safety of our staff, clients, colleagues and network is our main concern. But after personal...


( read more )

Tags: Product, Regulatory Compliance, Thought Leadership, Consumer Protection, COVID-19