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How Mortgage Servicers Can Prepare to Avoid Foreclosures
April 13, 2021

How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while...


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Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

The Bottom Line on Brand Protection During COVID
December 18, 2020

The Bottom Line on Brand Protection During COVID

I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the...


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Tags: Brand Management, COVID-19, The Bottom Line

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]
November 24, 2020

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

COVID-19, Consumer Complaints, and Financial Institutions [Data]
November 19, 2020

COVID-19, Consumer Complaints, and Financial Institutions [Data]

As the pandemic continues, financial institutions find themselves facing unprecedented challenges, such as handling escalating...


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Tags: Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Tech Innovation & The Solve for Financial Institutions During A Crisis
July 30, 2020

Tech Innovation & The Solve for Financial Institutions During A Crisis

The COVID19 pandemic has upended nearly every aspect of life, including how companies interact with their customers, and how...


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Tags: Regulatory Compliance, Thought Leadership, Consumer Protection, Innovation, RegTech,

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement
July 21, 2020

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...


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Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]
July 1, 2020

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


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Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19

Compliance Challenges & the Resources to Navigate COVID-19
April 6, 2020

Compliance Challenges & the Resources to Navigate COVID-19

During this unprecedented time, the safety of our staff, clients, colleagues and network is our main concern. But after...


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Tags: Product, Regulatory Compliance, Thought Leadership, Consumer Protection, COVID-19

Protect Your Organization While Working Remote With Automated Compliance Monitoring Oversight
March 23, 2020

Protect Your Organization While Working Remote With Automated Compliance Monitoring Oversight

With the challenging situation many organizations are finding themselves in regarding COVID-19, it’s important to protect...


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Tags: Regulatory Compliance, Consumer Protection, Regulators, Compliance Monitoring, COVID-19

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
2020-consumer-complaints-report