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What is Consumer Protection? What Financial Institutions Should Know

What is Consumer Protection?

Consumer protection is the safeguarding of individuals from unfair, deceptive, abusive, or...


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Tags: UDAAP, Dodd-Frank, FTCA, CFPB, FTC,

Shining A Light on Dark Patterns: The FTC’s New Enforcement Policy

In April of this year, the Federal Trade Commission (FTC) held a workshop on “dark patterns”—a term that has been used to...


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Tags: COMPLY Conference, UDAAP, FTC

FTC’s Crack Down on Marketing Compliance for For-Profit Higher Ed

The Federal Trade Commission (FTC) has resurrected its Penalty Offense Authority under Section 5 of the FTC Act and has put...


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Tags: UDAAP, FTC, Higher Education

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

Regulatory Requirements & Implications for Financial Institutions Using Social Media [PART 1]

Social media continues to be one of the most powerful marketing channels used by companies today and shows no signs of slowing...


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Tags: Regulatory Compliance, Thought Leadership, Social Media, FTC, Advertising,

Important Considerations for Financial Institutions During COVID-19

There has been a huge response by federal and state governments to protect consumers, businesses and the economy during...


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Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,

The Major Regulatory Agencies for Financial Institutions

A regulatory agency is an organization that creates, oversees and enforces standards for specific fields of activities. For...


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Tags: Regulatory Compliance, CFPB, FTC, FINRA, SEC,

Helpful Resources for Understanding & Complying with UDAAP

According to the Consumer Financial Protection Bureau (CFPB), Unfair, Deceptive or Abusive Acts or Practices (known as UDAAP),...


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Tags: Regulatory Compliance, UDAAP, CFPB, FTC

COMPLY2019 Recap: Hear From the Regulators

Always a COMPLY attendee-favorite, the "Hear from the Regulators" panel was back this year with Sandy Brown from the Federal...


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Tags: Regulatory Compliance, COMPLY Conference, CFPB, FTC, FINRA,

Get the 2021 Complaint Risk Signal Report

An analysis of consumer complaints submitted to the CFPB and the risk signals they present for financial institutions.

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