What is Consumer Protection? What Financial Institutions Should Know

What is Consumer Protection?

Consumer protection is the safeguarding of individuals from unfair, deceptive, abusive, or...


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Tags: UDAAP, Dodd-Frank, FTCA, CFPB, FTC,

Shining A Light on Dark Patterns: The FTC’s New Enforcement Policy

In April of this year, the Federal Trade Commission (FTC) held a workshop on “dark patterns”—a term that has been used to...


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Tags: COMPLY Conference, UDAAP, FTC

FTC’s Crack Down on Marketing Compliance for For-Profit Higher Ed

The Federal Trade Commission (FTC) has resurrected its Penalty Offense Authority under Section 5 of the FTC Act and has put...


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Tags: UDAAP, FTC, Higher Education

How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by the...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

Regulatory Requirements & Implications for Financial Institutions Using Social Media [PART 1]

Social media continues to be one of the most powerful marketing channels used by companies today and shows no signs of slowing...


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Tags: Regulatory Compliance, Thought Leadership, Social Media, FTC, Advertising,

Important Considerations for Financial Institutions During COVID-19

There has been a huge response by federal and state governments to protect consumers, businesses and the economy during COVID-19....


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Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,

The Major Regulatory Agencies for Financial Institutions

A regulatory agency is an organization that creates, oversees and enforces standards for specific fields of activities. For those...


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Tags: Regulatory Compliance, CFPB, FTC, FINRA, SEC,

Helpful Resources for Understanding & Complying with UDAAP

According to the Consumer Financial Protection Bureau (CFPB), Unfair, Deceptive or Abusive Acts or Practices (known as UDAAP),...


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Tags: Regulatory Compliance, UDAAP, CFPB, FTC

COMPLY2019 Recap: Hear From the Regulators

Always a COMPLY attendee-favorite, the "Hear from the Regulators" panel was back this year with Sandy Brown from the Federal...


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Tags: Regulatory Compliance, COMPLY Conference, CFPB, FTC, FINRA,