How Do the FTC and CFPB Use Consumer Complaint Data?

In our most recent edition of the Consumer Complaints Report, we took a deep dive into consumer complaint data collected by...


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Tags: CFPB, FTC, Complaint Management, Consumer Complaints, Consumer Complaint Series

Regulatory Requirements & Implications for Financial Institutions Using Social Media [PART 1]

Social media continues to be one of the most powerful marketing channels used by companies today and shows no signs of slowing...


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Tags: Regulatory Compliance, Thought Leadership, Social Media, FTC, Advertising,

Important Considerations for Financial Institutions During COVID-19

There has been a huge response by federal and state governments to protect consumers, businesses and the economy during...


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Tags: Regulatory Compliance, CFPB, FTC, Consumer Protection, Complaint Management,

The Major Regulatory Agencies for Financial Institutions

A regulatory agency is an organization that creates, oversees and enforces standards for specific fields of activities. For...


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Tags: Regulatory Compliance, CFPB, FTC, FINRA, SEC,

Helpful Resources for Understanding & Complying with UDAAP

According to the Consumer Financial Protection Bureau (CFPB), Unfair, Deceptive or Abusive Acts or Practices (known as UDAAP),...


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Tags: Regulatory Compliance, UDAAP, CFPB, FTC

COMPLY2019 Recap: Hear From the Regulators

Always a COMPLY attendee-favorite, the "Hear from the Regulators" panel was back this year with Sandy Brown from the Federal...


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Tags: Regulatory Compliance, COMPLY Conference, CFPB, FTC, FINRA,

Hear from the FTC's Director of the Bureau of Consumer Protection [VIDEO]

As the Director of the FTC's Bureau of Consumer Protection, Andrew Smith's mandate is to protect consumers and small...


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Tags: Regulatory Compliance, COMPLY Conference, FTC, Consumer Protection, Lead Gen,

The FTC's Consumer Complaint Database: Now Interactive & More Accessible

The Federal Trade Commission is serious in the regulation of service providers, vendors, marketers and advertisers in the...


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Tags: FTC, Consumer Complaints

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

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