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The Bottom Line on the CFPB + Consumer Complaints

Across the news these days, you’re seeing the trend of consumer empowerment through education—telling consumers about their...


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Tags: Mortgage, CFPB, Consumer Complaints, Fair Lending

PerformLine + the NMLS Database: What It Means For Clients

This year, PerformLine has made an even greater commitment to the speed and ease of new client onboarding. In an effort to...


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Tags: Company News, COMPLY Conference, Mortgage

How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while...


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Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

The Bottom Line on RESPA and Brand Protection

Let’s Get Some RESPA….


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Tags: Mortgage, Consumer Protection, RESPA, The Bottom Line

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Four Safety Practices And Resources Compliance Leaders Should Use Right Now

This article was originally published on Forbes. 

As our country has slowly begun to reopen, organizations both large and...


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Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...


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Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


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Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


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Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

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