Compliance Challenges For Mortgage Servicers During COVID-19 [Report]
November 24, 2020

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


( read more )

Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Four Safety Practices And Resources Compliance Leaders Should Use Right Now
November 15, 2020

Four Safety Practices And Resources Compliance Leaders Should Use Right Now

This article was originally published on Forbes. 

As our country has slowly begun to reopen, organizations both large and...


( read more )

Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement
July 21, 2020

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...


( read more )

Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]
July 1, 2020

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


( read more )

Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process
June 11, 2020

The CFPB’s Complaint Database: Why It Should Be A Staple in Your Compliance Process

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


( read more )

Tags: Thought Leadership, Mortgage, CFPB, Complaint Management, Risk Management,

Mortgage Forbearance: The Challenges for Servicers and Consumers
June 4, 2020

Mortgage Forbearance: The Challenges for Servicers and Consumers

As part of the COMPLY Summit Series, we had a virtual discussion with Richard Cordray, former Director of the CFPB, where he...


( read more )

Tags: Thought Leadership, Mortgage, Consumer Protection, Risk Management, Lessons Learned from Former CFPB Director,

Managing a Remote Workforce, Protecting Your Organization & Staying Compliant
May 28, 2020

Managing a Remote Workforce, Protecting Your Organization & Staying Compliant

As part of our COMPLY Summit Series, we recently sat down with Richard Cordray, former Director of the Consumer Financial...


( read more )

Tags: Thought Leadership, Mortgage, Consumer Protection, Risk Management, Call Center,

Mortgage Servicers and Verbal Loss Mitigation During COVID-19
April 7, 2020

Mortgage Servicers and Verbal Loss Mitigation During COVID-19

Regulators understand the impact the COVID-19 pandemic is having on consumer and business alike. Federal regulators, including...


( read more )

Tags: Product, Regulatory Compliance, Mortgage, CFPB, Consumer Protection,

A Surge in Lending & Loan Officers Means Increased Need for Compliance Monitoring
November 12, 2019

A Surge in Lending & Loan Officers Means Increased Need for Compliance Monitoring

In the current market, loan officers have more prospective clients to reach—and more technology and resources to reach them...


( read more )

Tags: Product, Regulatory Compliance, Mortgage, Social Media, Risk Management,

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
2020-consumer-complaints-report