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Fair Lending & Equity In The Housing Market

As the effects of the pandemic continue, many are still struggling to pay their rent and mortgages. With new moratoriums in place...


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Tags: Mortgage, CFPB, The Bottom Line, Fair Lending

The Bottom Line on the CFPB + Consumer Complaints

Across the news these days, you’re seeing the trend of consumer empowerment through education—telling consumers about their...


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Tags: Mortgage, CFPB, Consumer Complaints, The Bottom Line, Fair Lending

PerformLine + NMLS® Consumer Access Information: What It Means For Clients

This year, PerformLine has made an even greater commitment to the speed and ease of new client onboarding. In an effort to...


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Tags: Company News, COMPLY Conference, Mortgage, The Bottom Line

How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while they...


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Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

The Bottom Line on RESPA and Brand Protection

Let’s Get Some RESPA….


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Tags: Mortgage, Consumer Protection, RESPA, The Bottom Line

Compliance Challenges For Mortgage Servicers During COVID-19 [Report]

In our 2020 Consumer Complaints Report, we took a deep dive into the mortgage-specific issues that consumers are facing due to...


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Tags: Mortgage, Complaint Management, COVID-19, Consumer Complaints, Consumer Complaint Series

Four Safety Practices And Resources Compliance Leaders Should Use Right Now

This article was originally published on Forbes. 

As our country has slowly begun to reopen, organizations both large and small...


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Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

Please note this article was published in 2020 and the information included may have since changed.

The COVID-19 pandemic has...


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Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

The Impact of COVID-19 on Mortgage Servicers and Call Volume [INFOGRAPHIC]

Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...


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Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19