Risk Management In Your Call Center: Compliance and Agent Performance

Many decisions made within companies come down to the question of risk vs. reward. While taking some risks may bring a company...


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Tags: Regulatory Compliance, Performance Management, Risk Management, Call Center, Compliance Monitoring

Solving Your 5 Biggest Performance Management Challenges in Your Call Center [GUIDE]

Call centers are the frontline for many businesses and are key to success for both sales and customer service. Your call...


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Tags: Product, Thought Leadership, Performance Management, Call Center

The Performance Metrics You Should Be Looking At In Your Call Center

Effective and attentive communication is an essential aspect to the relationship between a call center rep and a customer or...


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Tags: Performance Management, Call Center, Brand Management

Automating CIP Compliance Monitoring In Your Call Center

Are all of your call center agents compliant with AML and KYC compliance regulations stipulated by The USA Patriot Act across...


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Tags: Product, Performance Management, Call Center

Customer Story: The Quest for Complete Call Coverage to Reduce Risk

Risk from the unknown (or unmonitored in this case) can be unnerving, especially for a compliance team. Knowing that risk...


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Tags: Product, Performance Management, Call Center

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report