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How Mortgage Servicers Can Prepare to Avoid Foreclosures

Up until now, the Consumer Financial Protection Bureau (CFPB) has provided flexibility to financial services providers while...


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Tags: Regulatory Compliance, Mortgage, Regulation X, COVID-19

Are We There Yet? Pushing for Equity…

In my last blog, I shared some thoughts around Fair Lending Laws, as it applies to Equity and Equality. In that post, I shared...


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Tags: Regulatory Compliance, Fair Lending

The Bottom Line on Equality vs. Equity

"Equality" is defined as the state of being equal, while "Equity" is defined as the state of being fair.  Now, don’t get me...


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Tags: Regulatory Compliance, Fair Lending

State AGs and Consumer Protection: What’s On Their Agendas

Last month, we were joined at COMPLY Summit by leaders from the New York State Department of Financial Services, Pennsylvania...


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Tags: Regulatory Compliance, COMPLY Conference, State Attorneys General

Social Media Compliance Monitoring for Loan Officers

Now more than ever it’s critical for mortgage lenders to have a social media presence in order to connect with prospective...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Compliance Monitoring,

2021: An Outlook from Chief Compliance Officers and General Counsels

The first event of COMPLY Summit on February 4th was full of industry experts who shared their insights on the current state...


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Tags: Regulatory Compliance, COMPLY Conference

Compliance for Financial Services in the Era of a Biden Administration

With the announcement of Joe Biden as the President-Elect, many are wondering, what does that mean for the world of compliance...


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Tags: Regulatory Compliance

Four Safety Practices And Resources Compliance Leaders Should Use Right Now

This article was originally published on Forbes. 

As our country has slowly begun to reopen, organizations both large and...


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Tags: Regulatory Compliance, Mortgage, Call Center, Compliance Monitoring

Consumer Complaint Counts Can Help Determine Enforcement Risk [Report]

Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...


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Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions

2020-consumer-complaints-report