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California's New 'Mini-CFPB' and What It Means For Compliance

In mid-2019, the New York Department of Financial Services (NYDFS) rearranged a few existing bureaus to form a new watchdog...


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Tags: Regulatory Compliance, UDAAP, Consumer Protection, Regulators

Tech Innovation & The Solve for Financial Institutions During A Crisis

The COVID19 pandemic has upended nearly every aspect of life, including how companies interact with their customers, and how...


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Tags: Regulatory Compliance, Thought Leadership, Consumer Protection, Innovation, RegTech,

PerformLine Leans In on Black Lives Matter

Since the deaths of George Floyd, Ahmaud Arbery and Breonna Taylor that echoes so many other killings of Black people in...


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Tags: Regulatory Compliance, Thought Leadership, Anti-Discrimination, Company Culture, Black Lives Matter

The Pandemic Isn’t Slowing Down CFPB’s Supervisory or Enforcement

The COVID-19 pandemic has drastically shifted the way that many businesses are operating, and the Consumer Financial...


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Tags: Regulatory Compliance, Mortgage, CFPB, Consumer Protection, COVID-19

Risk Management In Your Call Center: Compliance and Agent Performance

Many decisions made within companies come down to the question of risk vs. reward. While taking some risks may bring a company...


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Tags: Regulatory Compliance, Performance Management, Risk Management, Call Center, Compliance Monitoring

Compliance Guidance: DOJ Asserts Middle Managers and Data Are Key to Success

As regulators focus more closely on consumer protection, compliance programs must be reevaluated to ensure they are effective,...


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Tags: Regulatory Compliance, Consumer Protection, Risk Management, Compliance Monitoring

Compliance Obligations for Point-Of-Sale Lenders & Their Merchants [CHECKLIST]

Traditionally, point-of-sale financing was offered to consumers for the purchase of big-ticket items, such as furniture,...


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Tags: Regulatory Compliance, Point-Of-Sale, Regulation Z, Merchant Compliance

The Reputational Risks of Social Media and How To Mitigate Them [PART 6]

Along with regulatory risks, the Federal Financial Institutions Examination Council (FFIEC) highlights several areas of...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Endorsements

How to Properly Disclose Endorsements On Social Media [PART 5]

Since the Fyre Festival scandal back in 2017, influencers and the companies using them have been under increased scrutiny by...


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Tags: Regulatory Compliance, Social Media, Social Media Compliance Series, Risk Management, Endorsements

Get the 2021 Complaint Risk Signal Report

An analysis of consumer complaints submitted to the CFPB and the risk signals they present for financial institutions.

2020-consumer-complaints-report