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Every year in our annual Consumer Complaints Report, we take a look at the Consumer Financial Protection Bureau (CFPB)’s...
Tags: Regulatory Compliance, CFPB, Consumer Protection, Risk Management, Consumer Complaint Series
In a recent COMPLY Summit Series event, we were joined by Alan Gibson, Assistant General Counsel of Compliance and Ethics at...
Tags: Risk Management, Compliance Monitoring, Documents, Data and Analytics
On September 10th, the Commodity Futures Trading Commission (CFTC) issued new guidance for financial institutions on the...
Tags: Regulatory Compliance, Consumer Protection, Risk Management, Compliance Monitoring
Social media is a powerful marketing tool for financial services marketers, with the potential to reach billions of consumers...
Tags: UDAAP, Social Media, Advertising, Risk Management, Endorsements,
Many decisions made within companies come down to the question of risk vs. reward. While taking some risks may bring a company...
Tags: Regulatory Compliance, Performance Management, Risk Management, Call Center, Compliance Monitoring
As regulators focus more closely on consumer protection, compliance programs must be reevaluated to ensure they are effective,...
Tags: Regulatory Compliance, Consumer Protection, Risk Management, Compliance Monitoring
Financial institutions, especially those who service mortgages, are feeling the impact of the COVID-19 pandemic in their call...
Tags: Thought Leadership, Mortgage, Risk Management, Call Center, COVID-19
During our virtual discussion with Richard Cordray, former Director of the CFPB, he shared his insights on a range of timely...
Tags: Thought Leadership, Complaint Management, Risk Management, Lessons Learned from Former CFPB Director
An analysis of consumer complaints and the risk signals that they present for financial institutions