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My Fair Lending! The Bottom Line on Fair Lending Laws
February 19, 2021

My Fair Lending! The Bottom Line on Fair Lending Laws

Over the weekend, I happened across the old classic movie/musical, “My Fair Lady” (1964) starring Audrey Hepburn as Eliza...


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Tags: Consumer Complaints, The Bottom Line, Fair Lending

Introducing your Greatest Asset… The Chief Compliance Officer
February 2, 2021

Introducing your Greatest Asset… The Chief Compliance Officer

If you have been keeping up with the last few issues of The Bottom Line, you may have seen a theme evolving—and if you guessed...


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Tags: The Bottom Line

The Bottom Line on RESPA and Brand Protection
January 22, 2021

The Bottom Line on RESPA and Brand Protection

Let’s Get Some RESPA….


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Tags: Mortgage, Consumer Protection, RESPA, The Bottom Line

The Bottom Line on Consumer Protection in 2021
January 8, 2021

The Bottom Line on Consumer Protection in 2021

Out with the Old…

The new year is often a time of reflection and some of us even make a resolution or two so that we can...


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Tags: Consumer Protection, The Bottom Line

The Bottom Line on Brand Protection During COVID
December 18, 2020

The Bottom Line on Brand Protection During COVID

I'm excited to announce the beginning of my new bi-weekly blog series called The Bottom Line, where I share my takes on the...


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Tags: Brand Management, COVID-19, The Bottom Line

GET THE 2020 CONSUMER COMPLAINTS REPORT

An analysis of consumer complaints and the risk signals that they present for financial institutions
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